API Reference · Support

Create Support Request

Contact a human, feedback, feature request, partnership

POST/v1/support

Public (no credentials needed)MCP:contact_support, send_feedback

Works anonymously (include email so a human can reply).

cURL example

cURL request

curl -X POST "https://api.verifiedinbox.ai/v1/support" \
  -H "Content-Type: application/json" \
  -d '{
    "kind": "contact_human",
    "message": "Everything checks out."
  }'

Request body

application/json · required

Field	Type	Description
application_idoptional	string (uuid)	Link the request to this application (only if you can access it).
companyoptional	string	—
emailoptional	string (email)	Required for anonymous requests that need a reply.
kindrequired	string	— Allowed: `contact_human`, `support`, `feedback`, `feature_request`, `partnership`
messagerequired	string	The question or feedback, in the user's words.
nameoptional	string	The sender's name.

Example request payload (SupportRequestInput)

{
  "kind": "contact_human",
  "message": "Everything checks out."
}

Response

201 OKReceived.

application/json

Field	Type	Description
idrequired	string (uuid)	—
kindrequired	string	— Allowed: `contact_human`, `support`, `feedback`, `feature_request`, `partnership`
messagerequired	string	—

Example 201 response (SupportCreated)

{
  "id": "0192a5e0-1234-7000-8000-000000000001",
  "kind": "contact_human",
  "message": "Everything checks out."
}

Other responses & possible errors

Expand a status code below to see the error code, description, and example error payload.

400 (invalid_request)`invalid_request` — the request is malformed.

`invalid_request` — the request is malformed.

Example 400 error response

{
  "error": {
    "code": "invalid_request",
    "message": "Please provide a valid domain name."
  }
}

422 (unprocessable)`unprocessable` / `blocked_provider` — understood but can't be done (plain-English reason).

`unprocessable` / `blocked_provider` — understood but can't be done (plain-English reason).

Example 422 error response

{
  "error": {
    "code": "unprocessable",
    "message": "Shared mailbox providers like gmail.com cannot be verified."
  }
}

429 (rate_limited)`rate_limited` — retry after `Retry-After` seconds (`details.retry_after_seconds`). `limit_reached` — a quota is used up; `details.limit` names it and `next_action` offers support.

`rate_limited` — retry after `Retry-After` seconds (`details.retry_after_seconds`). `limit_reached` — a quota is used up; `details.limit` names it and `next_action` offers support.

Example 429 error response

{
  "error": {
    "code": "rate_limited",
    "message": "Too many requests. Please wait a moment and try again."
  }
}

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