# Ask AI

> The built-in assistant that answers questions about your verification and our docs, and helps you move each step forward.

Ask AI is the assistant built into VerifiedInbox. Ask it a question about your setup, the next step or anything in our docs. It can also do the work with you: it prepares each change, and nothing happens until you confirm.

Ask AI is free with an account. It is separate from your own AI assistant (Claude, ChatGPT, Cursor), which connects through [MCP](https://verifiedinbox.ai/docs/glossary.md#mcp). See the [MCP server](https://verifiedinbox.ai/docs/mcp.md) guide for that.

## Open Ask AI

Select the round blue **AI** button in the bottom right corner of any page, including these docs.

- **On a computer,** Ask AI opens as a panel on the right. Drag its edge to make it wider or narrower. The page stays usable beside it.
- **On a phone or tablet,** it opens as a sheet from the bottom. Drag it up or use the full screen button for more room.

If you aren't signed in, Ask AI asks you to log in first. Your place on the page is kept, so you come back to where you were.

## What you can ask

Ask AI uses the page you are on to understand what you need.

| Where you open it | What it knows |
|---|---|
| A verification step | The domain, the current step, what is missing and what comes next |
| Your dashboard | All of your domains and which ones need attention |
| Docs and other pages | Everything in our documentation and glossary |

Examples:

- *What do I need to do on this step?*
- *Which of my domains needs attention?*
- *VMC or CMC: which one do I need?*
- *What is wrong with my DMARC record?*

Answers come from our documentation and from your live verification data, so they reflect where you really are. Ask AI can still make mistakes. Check important details before you act on them.

## What it can do for you

Ask AI can check your domain, re-run checks after you update your settings and read the status of any step. When a step needs input, it can fill it in with you, for example submitting your logo, recording how your domain uses email or creating a payment link.

Every change is shown as a card with the details. Select **Confirm** to go ahead or **Cancel** to drop it. Your verification page updates as soon as a change is made, exactly as if you had done it yourself.

Ask AI follows the same rules as the website. It can't skip a step or move on until the current step is complete.

## What it won't do

- **Pay for anything.** It can create a payment link; only you can pay.
- **Change your DNS.** You add records yourself. We never ask for your DNS login.
- **Renew early, reissue or revoke a certificate.** Do these from your dashboard.
- **Send emails or contact support for you.** Use the [contact form](https://verifiedinbox.ai/support?kind=contact_human).
- **Handle credentials.** It never creates or shows API keys or other secrets.
- **Show anyone else's data.** Ask AI only sees the organization and environment (live or test) of the chat you are in.
- **Talk about other topics.** It only answers questions about VerifiedInbox and email verification.

## Your chats

- Select the menu button to see your earlier chats, and the pencil button to start a new one.
- A chat about a domain stays with that domain. You can continue it at any time.
- Chats are private to the person who started them.
- Copy any question or answer with the copy button next to it.

Messages are stored so you can come back to them. How we handle this data is described in our [Privacy policy](https://verifiedinbox.ai/privacy.md).

## Limits

To keep Ask AI fast and fair for everyone, it limits how much it can be used. The limits cover:

- how many chats you can start for each domain,
- how many messages a chat can hold,
- how long a single message can be (the counter under the message box shows how many characters are left),
- how many messages you can send in a short time.

Domains on a paid plan get higher limits than free ones.

When you reach a limit, Ask AI tells you which one and, if you only need to wait, for how long. It then offers a button to email support.

### Need a higher limit?

[Contact support](https://verifiedinbox.ai/support?kind=support) and tell us which limit you hit and what you are working on. We can raise limits for your organization. A person replies by email, usually within one business day.

## If Ask AI isn't available

Sometimes Ask AI is paused for maintenance or heavy demand. The rest of VerifiedInbox keeps working, and you can always [talk to a person](https://verifiedinbox.ai/support?kind=contact_human).

## More help

- [How it works](https://verifiedinbox.ai/docs/how-it-works.md): the full journey, step by step.
- [Security](https://verifiedinbox.ai/docs/security.md): how we protect your data and limit what software and AI can do.
- [Support](https://verifiedinbox.ai/docs/support.md): every way to reach us.